Golden Rule:
We will treat our patients, our clients and our co-workers the same way we wish to be treated.
Ethics/Trust:
Honesty and integrity guide all our actions. Our clients and co-workers will know our caring commitment to the health of the pet through our actions. We will earn their trust and confidence.
Kindness:
We will show kindness, compassion and empathy in all of our interactions with our patients, clients and co-workers.
I am Accountable and I am the Solution:
I will strive to be the solution in all situations; seeking answers for patients, solving crisis for clients and lending a hand to co-workers. Working precisely, conscientiously and responsibly; I will own and correct my mistakes and learn from them.
Passion for our Jobs:
I will hold onto the love and joy that animals bring to my life and our clients lives. I will not forget that I am grateful to be in a position to care for lives that ask for nothing from us and fulfill so much for so many people.
Proactive:
I will take the initiative in making our patients, clients and co-workers day better.
Quality:
We will maintain a Spirit of Excellence in all aspects of our care. We will earn the respect and good-will of our clients and co-workers by exceeding the expectation every time.
